How can we help?
Find answers about absorbency, sizing, postpartum use, care instructions, shipping, returns, and more.
We’re here to make leak protection feel simple, comfortable, and easy to understand. If you don’t see your question below, feel free to contact us anytime.
Orders, Shipping & Returns
Below are some common questions about orders, shipping, returns, and exchanges.
Do you offer discreet shipping?
Yes. We ship in discreet packaging so your order feels private and easy to receive.
How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout. You’ll receive tracking information once your order has shipped.
Can I return my order?
We accept returns on eligible unused items according to our return policy. Please review our full return policy for details.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not shipped yet, we may be able to update it. If it has already shipped, please review our exchange or return options.
What if I ordered the wrong size?
If your order has not been processed yet, we’ll do our best to help. Please contact us as soon as possible after placing your order.
Products
Below are some of are common questions about products.
What is leakproof underwear?
Leakproof underwear is designed with built-in absorbent and leak-resistant layers to help protect against light to moderate bladder leaks. It looks and feels much more like regular underwear than disposable protection.
Who is your leakproof underwear designed for?
Our styles are designed for women experiencing light to moderate bladder leaks, postpartum recovery, and everyday moments when extra reassurance feels helpful.
Does it feel bulky?
No. Our leakproof underwear is designed to feel soft, breathable, and discreet under clothing. It is not intended to feel like traditional disposable protection.
Does it look like regular underwear?
Yes. Our goal is to offer built-in protection in styles that still feel comfortable, wearable, and easy to use in everyday life.
Is it reusable?
Yes. Our leakproof underwear is reusable and machine washable, making it a more comfortable and lower-waste option for everyday use.
Absorbency & Protection
Choose the right protection for your needs.
How do I know which absorbency level is right for me?
We recommend choosing based on when leaks happen and how much reassurance you want. Light Protection is best for occasional drips, Moderate Protection is ideal for everyday leaks and postpartum support, and Overnight Protection offers fuller coverage for sleep or longer wear.
Can I wear them all day?
Many customers do, depending on their personal level of need and the protection level they choose. If your leaks are more frequent or heavier, you may prefer a more absorbent style.
Do they prevent every kind of leak?
Our styles are designed to help protect against light to moderate leaks in everyday life. The level of protection you need may vary depending on your body, routine, and the style you choose.
Can I wear them overnight?
Yes. Our Overnight styles are designed for fuller coverage and added peace of mind while sleeping.
Where can I compare absorbency levels?
Find your absorption level below:
- Extra absorption
20 fl oz (600 ml) absorption capacity (Equivalent to 20 pads) - Heavy absorption
10 fl oz (300 ml) absorption capacity (Equivalent to 10 pads) - Light absorption
5 fl oz (150 ml) absorption capacity (Equivalent to 5 pads)