Shipping policy

Thank you for shopping with ROOCES.

We are committed to processing and delivering your order as smoothly as possible. Please review the shipping information below.

1. Order Processing & Delivery Times

Orders are typically processed and shipped within 1–3 business days after your order is placed.

Business days are Monday through Friday, excluding weekends and public holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

After shipment, standard delivery typically takes 5–7 business days, depending on your destination and the shipping carrier.

Estimated total delivery time: 6–10 business days, including order processing and transit.

Please note that delivery times are estimates and may vary depending on your location and circumstances beyond our control.

2. Shipping Destinations

We currently offer shipping to the United States, Canada, and many countries worldwide.

If your country is available at checkout, we can ship to your destination. If your country is not listed, please contact us through our Contact Us form and we will do our best to assist.

Some destinations may be subject to shipping restrictions or carrier limitations.

3. Shipping Costs

We offer standard shipping: $6.90 and free standard shipping on US$60+.

For international orders, shipping costs are calculated based on your destination and will be displayed at checkout before you complete your purchase.

Any applicable customs duties, import taxes, or other local fees are the responsibility of the customer unless otherwise stated at checkout.

4. Shipping Methods & Tracking

Depending on your destination, we may ship your order using carriers such as USPS, UPS, FedEx, or other trusted local and international shipping partners.

Once your order has been shipped, you will receive a tracking number by email.

Please allow some time for tracking information to become active after the carrier receives your package.

5. Shipping Address

Please carefully review your shipping address before completing your order.

ROOCES is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We will do our best to assist, but we cannot guarantee that the address can be changed once the order has been processed or shipped.

6. Shipping Delays

We do our best to meet the estimated delivery times, but delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs clearance
  • Carrier delays
  • Public holidays
  • High shipping volumes
  • Other unforeseen circumstances

If your delivery is delayed, please check your tracking information first. If you need further assistance, contact our customer service team.

7. Lost or Damaged Packages

If your package arrives damaged or appears to have been lost in transit, please contact us as soon as possible.

For damaged packages, please provide your order number and photos of the package and product so we can investigate the issue and work with the shipping carrier when necessary.

If the carrier's tracking information shows your package as “Delivered” but you have not received it, please first check with household members, neighbors, and the delivery location. You may also contact the carrier directly for further information.

ROOCES cannot guarantee replacement or refund for packages that are confirmed by the carrier as delivered to the address provided at checkout.

8. Questions About Your Shipment

If you have any questions about your order or delivery, please contact us through our Contact Us form.

Our customer service team will be happy to help.